Return & Refund Policy
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Several types of goods are exempt from being returned. We also do not accept products that are intimate or face masks, PPE products and face shields due to reasons of hygiene unless these products were failed to be delivered or returned to us in unused, factory-packed conditions.
- To complete your return, we require a receipt or proof of purchase.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at subramanian@loyaltextiles.com.
Shipping
To return your product,
Loyal Textiles Factory Address
Service Rd, Venkateswarapuram, Tamil Nadu 626205
Corporate Office
Loyal Textile Mills Ltd
New No. 83 (Old no. 41), 1st Main Road,
R A Puram, Chennai 600 028.
Tamilnadu, India.
NOTE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.
